General Terms & Conditions
1.1 Intellectual Property
All intellectual property on the Platform (except for User Generated Content) is owned by General Mills Hong Kong Ltd. or its licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are owned, registered and/or licensed by General Mills Hong Kong Ltd. All content on the Platform (except for User Generated Content), including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content ("Content") is a collective work under the copyright laws of Hong Kong and other countries and is the proprietary property of General Mills Hong Kong Ltd. ; All rights reserved. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify General Mills Hong Kong Ltd. trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the Platform, without General Mills Hong Kong Ltd.'s prior written consent. The use of General Mills Hong Kong Ltd. trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the Platform in any external Internet site or the creation of links, hypertext or deeplinks between the Platform and any other Internet site, is prohibited without the express written consent of General Mills Hong Kong Ltd.
1.2 Platform Use Restrictions
1.3 Product Orders (apply to the extent user purchases from the platform)
1.4 No Purchase for Resale
The Platform is intended solely for General Mills Hong Kong Ltd. to sell General Mills Hong Kong Ltd. products direct to end consumers, and therefore purchase for resale is not permitted without written consent of General Mills Hong Kong Ltd. Purchase for resale means the purchase of General Mills Hong Kong Ltd. product by someone who resells, or intends to resell, the General Mills Hong Kong Ltd. product to others (consumers, businesses or any third party). If General Mills Hong Kong Ltd. believes you are involved in purchase for resale, General Mills Hong Kong Ltd. reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your Platform account.
1.5 Order Cancellation
You agree that General Mills Hong Kong Ltd. can cancel your order (and, if applicable, refund the relevant payment through your original payment platform), without any compensation under the following circumstances:
- You have reached an agreement with General Mills Hong Kong Ltd.;
- Information of the product on the General Mills Hong Kong Ltd. website is obviously erroneous or the product is out of stock;
- Pricing errors;
- Platform technical problems;
- Your order information is obviously erroneous or your order quantity exceeds the stock;
- Due to force majeure, transportation delay, system failure or third-party attacks of the General Mills Hong Kong Ltd. website, and other circumstances beyond the control of General Mills Hong Kong Ltd., General Mills Hong Kong Ltd. finds it necessary to cancel your order;
- You fail to complete payment within the specified time;
- General Mills Hong Kong Ltd. finds that you used robots, scripts, plug-in software or other technologies to hack the General Mills Hong Kong Ltd. network to purchase General Mills Hong Kong Ltd. products, which may affect the normal purchasing activities or rights and interests of other users, or affect the orderly sale of General Mills Hong Kong Ltd. products. General Mills Hong Kong Ltd. reserves all rights to take all necessary legal actions to protect its rights and interests;
- The purpose of purchasing General Mills Hong Kong Ltd. products is for resale;
- Using others’ accounts or identities to purchase;
- General Mills Hong Kong Ltd. finds that the purchase evades the sale rules for special edition products (for example, purchase of more than one special edition product of the same model by one purchaser; use of the same debit card, credit card, bank account or third-party payment account to make the payment by multiple purchasers; multiple orders shipped to the same address, etc.); or
1.6 Promotional activities
General Mills Hong Kong Ltd. will periodically carry out promotional activities on this Website. The promotional activities are subjected to related terms and conditions. In case of any dispute, the decision of General Mills Hong Kong Ltd. shall be final. If the promotional activity involves winning or accumulating points or other rewards, General Mills Hong Kong Ltd will be the final arbitrator of the total number of points awarded and other rewards according to its records and relevant information. You shall not dispute such decision.
1.7 Underage persons
1.8 Safeguard Your Username/Password
You are responsible for any actions that take place while using your General Mills Hong Kong Ltd. account. Keep your username/password secure and do not allow anyone else to use your username/password to access the Platform. General Mills Hong Kong Ltd. is not responsible for any loss that results from the unauthorized use of your username/password, with or without your knowledge.
1.10 Mobile Services
The Platform contains services and features that are available to certain mobile Devices. Your carrier's normal rates and fees apply. Not all mobile services will work with all carriers or Devices. By using General Mills Hong Kong Ltd.'s mobile services, you agree that we may communicate with you by electronic means to your mobile Device and that certain information about your use of these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don't send your messages to a different person.
1.13 Warranty Disclaimer
General Mills Hong Kong Ltd. does not represent or warrant that the Platform will be uninterrupted or error-free, that any defects will be corrected, or that this Platform or the server that makes the Platform available are free of viruses or anything else harmful. To the fullest extent permitted by applicable law, General Mills Hong Kong Ltd. does not make any warranties or representations regarding the use of the materials or Content in the Platform in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content at your own risk, and that you will be solely responsible for your use and any damage to your mobile Device, computer system or other Device in which you access the Platform, loss of data or other harm of any kind that may result. General Mills Hong Kong Ltd. reserves the right to change any and all Content and other items used or contained in the Platform at any time without notice.
1.14 Limitation of Liability
General Mills Hong Kong Ltd. SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS PLATFORM OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE PLATFORM OR THE CONDUCT OF OTHER PLATFORM USERS (WHETHER ONLINE OR OFFLINE) OR ATTENDANCE AT A General Mills Hong Kong Ltd. EVENT OR ANY USER GENERATED CONTENT, EVEN IF General Mills Hong Kong Ltd. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM. YOUR ONLY REMEDY AGAINST General Mills Hong Kong Ltd. FOR USE OF THE PLATFORM OR ANY CONTENT IS TO STOP USING THE PLATFORM. THAT SAID, IF General Mills Hong Kong Ltd. IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH IS IN ANY WAY CONNECTED WITH YOUR USE OF THIS PLATFORM OR ANY CONTENT, General Mills Hong Kong Ltd.’s LIABILITY SHALL NOT EXCEED HK$100.00. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU
2.1 General terms and conditions
2.1.1 Once an order has been confirmed, it cannot be cancelled or changed and the amount paid will not be refunded.
2.1.2 Discount rate is based on each individual order. Accumulation of orders or re-ordering for enjoying (previous) better discount is not allowed.
2.2. Online Payment
You can pay with Visa, MasterCard, American Express or UnionPay. The above payment methods are secure and reliable. All personal data and payment information are securely encrypted. The payment process is managed by our business partner AsiaPay.
2.3 Bank-in or Cheque payment
2.3.1. If the payment is settled by bank-in or cheque (cheque payable to “General Mills Hong Kong Limited”). Cheque should be deposited to GMHK HSBC account (HSBC account no. 111-498234-001) through the cheque deposit machine after received order confirmation from GMHK. An order reference no. provided by GMHK should be input at the customer reference column. Please e-mail/fax the bank-in slip back to us via e-mail HKKWHaagenDazs.CorporateSales@genmills.com / Fax No: 2956 0636.
2.3.2. HK$150 charges will be applied for any return/ reject local cheque during cheque deposit.
2.3.3. A confirmation call will be given within 2 working days upon fax received. In case you do not hear from us, please call 2629 6116 (Mon-Fri. 9:30am-12:45pm & 2:00pm-6:00pm. Except Saturday, Sunday & Public Holiday) to confirm. Online order cut-off time is 4:00pm.; orders made after 4:00pm will be considered as order made on the following day.
3. e-Voucher Terms and Conditions
3.1. Present the QR code in the confirmation email to redeem selected products at the designated redemption locations.
3.2. e-Voucher cannot be exchanged to cash or other items. Items sold are non-transferable.
3.3. Items that are shared to others through the e-Voucher gift panel cannot be amended or cancelled.
3.4. Email confirmation or e-Voucher is not valid if loss, damaged, altered or expired. It will not be resent.
3.5. QR Codes are unique. Once redemption for an item is done it cannot be redeemed again.
3.6. e-voucher will not be re-issued and will lead to failure of redemption should the e-voucher be redeemed before. Consumers should take the responsibility to keep this e-voucher properly. By transferring this e-voucher to others, you are agreeing to all terms and conditions as set forth herein.
3.7. e-vouchers are invalid for repeat redemption. Any attempt to fraud will bring forth criminal prosecution.
3.8. Printed version is not acceptable, only original electronic format is accepted. Consumers must present the original e-voucher, Häagen-Dazs Shops reserve the right to examine the e-voucher and reject any suspected copy of e-voucher.
Promotional Terms & Conditions
1. Ice Cream Fondue Vouchers and Coupons Related Terms and Conditions
1.1. Redeemable at Hong Kong Häagen-Dazs™ shops, please click here for details.
1.2. This product is for takeaway only, not valid for dine-in.
1.3. Provide 1 hour free dry ice, additional charge for extra dry ice.
1.4. Items sold are non-transferable and cannot be exchanged for other goods.
1.5. Online reservation THREE DAYS in advance is needed. Reservation cut-off time is 4:00pm. Order made after 4:00pm will be considered as order made on the following day.
1.6. Cannot be exchanged for cash, gift voucher or other items.
1.7. Cannot be used in conjunction with Häagen-Dazs™ Club member discount, gift vouchers and other promotional offers.
1.8. Only net payment after discount is entitled to earn Häagen-Dazs™ Club bonus points.
1.9. To pick up the product, customer must present:
- 1.9.1 the printed voucher for customers who selected printed voucher OR
- 1.9.2 the reservation confirmation email for customers who selected e-Voucher
1.10. Voucher is not valid if damaged or presented after the expiry date.
1.11. General Mills Hong Kong Limited bears no responsibility and no compensation for loss and expiry of this voucher.
1.12. No voucher may be used for any trade or promotional purposes without specific written authorization by General Mills Hong Kong Limited.
1.13. In case of dispute, the decision of General Mills Hong Kong Limited shall be final.
2. Ice Cream Mooncake Vouchers and Coupons Related Terms and Conditions
2.1. All vouchers and coupons are valid only at designated Hong Kong mooncake redemption point, redemption period is from 09 September 2021 to 21 September 2021.
2.2. All vouchers are available while stock lasts.
2.3. All vouchers and coupons redeem at Hong Kong designated redemption point and period.
2.4. All coupons are available while stock lasts.
2.5. All vouchers and coupons are subject to further terms and conditions, for details please refer to the back of voucher.
2.6. All kinds of vouchers and coupons are valid only with authorized stamp, originals only. All vouchers are not valid if presented after the expiry date.
2.7. All vouchers and coupons cannot be exchanged for cash, gift vouchers or other Häagen-Dazs™ product.
2.8. Offer cannot be used in conjunction with Häagen-Dazs™ Club member card, gift vouchers and any other promotional offers.
2.9. All vouches and coupons cannot be included in Häagen-Dazs™ Club VIP point collection scheme.
2.10. All vouches and coupons are not valid if found damaged or expired.
2.11. General Mills Hong Kong Limited bears no responsibility and no compensation for loss and expiry of all vouchers and coupons.
2.12. No vouchers and coupons may be used for any trade or promotional purposes without specific written authorization by General Mills Hong Kong Ltd.
2.13. In case of any dispute, the decision of General Mills Hong Kong Limited is final.