A/. How to place an order
Q1: How to place an order?
A: Please select the item you would like to purchase and add to Shopping Bag. Once confirmed, please complete your order according to the instructions on check-out page and settle payment. The system will automatically send you a confirmation email after your order is placed.
Q2: How to made payment?
A: You can pay with Visa, MasterCard, American Express or UnionPay. The above payment methods are secure and reliable. All personal data and payment information are securely encrypted. The payment process is managed by our business partner AsiaPay. If the credit card transaction is not successfully completed after order confirmation, please be noted that General Mills Hong Kong Ltd reserves the right to collect the total payment amount of the order from the issuing bank again.
Q3: If the item I order is out of stock, how will the order be handled?
A: During peak hour, it is possible that some items in an order would be sold out. General Mills Hong Kong Limited reserves the right to cancel the order of sold out items under this circumstance. If your whole order was cancelled, we would not charge any fee. Your credit card statement would not have any related payment. If only the sold-out items were cancelled out of your whole order, we would only charge the remaining amount of the order. Your credit card statement would have the payment amount of the whole order, and the amount of the sold-out items would be returned to your credit card account by your card issuing bank. If the remaining amount of the order does not fulfill the requirement of free delivery service after the deduction of sold-out items, we would ensure that you can still enjoy the service for free.
Q4 : Is the ordering process secured?
A: Your order is securely handled by AsiaPay, which possesses sophisticated encryption and authentication technologies. AsiaPay is a world leading SSL certified company, providing secure and reliable e-commerce and communication service to websites, intranets and extranets.
B/ Delivery
Q1: When would I receive the vouchers after order confirmation?
A: Upon completion of payment, customers will receive an order confirmation email. The vouchers will be delivered to your designated locations in 7 working days by courier post service.
Q2: Can I enjoy delivery service for the purchase of Ice Cream Fondue Voucher?
A: Upon purchase of Ice Cream Fondue Voucher HK$ 800 or above, you are entitled for one-off free delivery service. For purchase amount less than HK$800, one-off delivery charge is HK$30.
C/ My Order
Q1: What is the procedure after submitting an order?
A: After submitting an order, you will receive an email for order confirmation. To ensure that customers would have a secure online shopping experience, we will verify all personal data and payment information. Hence there may be slight delay for some orders. If there is any issue, we will contact you directly.
D/ Corporate Purchase
Q1: Is there any additional discount if I would like to place bulk order for my company?
A: Please call Häagen-Dazs™ order hotline 2629 6175 (Monday to Friday except Public Holidays 9:30am - 12:45pm ; 2pm - 6pm) or email to HKKW.corpsales@genmills.com for further inquiries.
E/ Ice Cream Mooncake Redemption
Q1: How much dry ice will be provided upon redemption?
A: We will provide 1 hour free dry ice. Extra dry ice will be charged.
Q2: What about the redemption time and locations?
A: Please refer to ice cream mooncake pages in this website or the back of ice cream mooncake voucher.
Q3: How to redeem？
A: Redemption Period : 20/09/2023 – 29/09/2023 12nn - 9pm. Please redeem ice cream mooncake in designated redemption location. Please visit https://eshop.haagendazs-gifting.hk/hk_en/shopping-guide/mooncake-redemption for details. Ice Cream Mooncake e-voucher guide can be found in https://eshop.haagendazs-gifting.hk/hk_en/e-voucher-usage.
E/ Ice Cream Fondue Redemption
Q1: How much dry ice will be provided upon redemption?
A: We will provide 1 hour free dry ice. Extra dry ice will be charged.
Q2: What about the redemption time and locations?
A: Please refer to ice cream fondue pages in this website or the back of ice cream fondue voucher.
Q3: How to redeem？
A: Reservation via online registration system at least TWO DAYS in advance is needed. Please visit https://www.haagendazs-gift.com/reservation/ and go to Fondue reservation page, enter required information and fondue voucher barcode or QR code for reservation. Limited daily redemption quota for individual location. Order cut-off time is 4:00pm. Order made after 4:00pm will be considered as order made on the following day)
Q4: How to change/amend reservation？
A: If there is any information amendment, cancellation of original registration is needed. Please visit https://www.haagendazs-gift.com/reservation/ and go to Fondue reservation page. Cancellation at least one day before 4pm in advance is needed.